PROVO
TICKETING POLICY
General Admission
All tickets for The Panto Theatre performances are sold as general admission unless otherwise stated. Seating is first come, first served unless a specific seating arrangement has been communicated for the event.
Ticket Purchases
Tickets may be purchased online, through approved ticketing platforms, or directly through The Panto Theatre when applicable.
A confirmation (digital or printed) is required for entry.
It is the responsibility of the ticket holder to ensure all event details (date, time, location) are correct at the time of purchase.
Refunds & Exchanges
All ticket sales are final.
Tickets are non-refundable and non-transferable, except in the event of a cancellation initiated by The Panto Theatre.
Exchanges may be offered on a case-by-case basis depending on availability, but are not guaranteed.
Cancellations & Changes
As a touring company, performance schedules are subject to change based on bookings, venue requirements, and unforeseen circumstances.
If a performance is cancelled by The Panto Theatre, ticket holders will be offered either:
A full refund, or
The option to transfer tickets to a future performance (if applicable).
If a performance is rescheduled, tickets will remain valid for the new date.
Late Arrivals
Late entry may be delayed until an appropriate break in the performance to avoid disruption.
In some cases, late entry may not be permitted.
Children & Family Attendance
Our productions are designed to be family-friendly.
All guests, regardless of age, may require a ticket unless otherwise specified.
Children must be supervised at all times.
Behavior & Audience Participation
Pantomime is interactive by nature. Audience participation is encouraged, but respectful behavior toward performers, staff, and other guests is required.
The Panto Theatre reserves the right to remove any individual whose behavior is disruptive, unsafe, or inappropriate. No refunds will be issued in such cases.
Photography & Recording
By attending a performance, guests acknowledge that photography and video recording may take place for promotional and archival purposes.
Personal photography policies may vary by venue and will be communicated where necessary.
Venue Policies
As a touring company, The Panto Theatre performs in a variety of venues. Guests must follow all venue-specific rules, including policies related to food, drink, accessibility, and safety.
Contact
For any ticketing inquiries, please contact: